# Getting Technical Help

## Online Help, Live Chat and 24/7 Phone Support

You can always learn more about CougarVIEW, also referred to as D2L Brightspace, by clicking on the Resources menu on the navigation bar and selecting CougarVIEW (D2L) Student Guide or selecting any of the support links under Technical Resources on the Course Home.

## Online CougarVIEW Student Guide

The CougarVIEW (D2L) Student Guide provides an online guide to CougarVIEW's functions and their descriptions as well as an overview of the CougarVIEW environment. The guide includes screenshots, help with navigation, and tips on accessing course content. The following areas are covered:

- Getting Started - >accessing and navigating course content
- New Terminology - >quick guide of functions and their descriptions
- Accessibility - >system help for students with disabilities
- Assignments - > Assignment/dropbox, attachments, printing, feedback, editor
- Communication - >Announcements, calendar, news and updates, email, the classlist, and Groups
- Discussions - >discussion forums and topics
- Gradebook - >grades, viewing graded items
- Quizzes - >navigating and taking quizzes, viewing results
- Troubleshooting - >your first stop when you have a technical issue

## CougarVIEW (D2L) Help Center

If you need technical support or assistance configuring your computer, visit the CougarVIEW (D2L) Help Center. If you cannot solve your problem after reviewing the knowledge base help pages, you can click on LiveChat or call to speak with a help center agent at 1-855-772-0423.

The CougarVIEW (D2L) Help Center should always be your first stop for technical support.