> # LM1. IT Service Management Introduction

> ### Overview

> > This module will introduce you to the wonderful world of IT service management.

> ### To Do List

> 1. Go over the LM1 Learning Material. Let me know if you have any questions.
> 2. Watch the introductory video about ITIL from Youtube. It is a good introduction to ITIL.
> 3. Discussion 1 - discuss IT exists to provide service or technology.
> 4. Quiz 1 - test your understanding of LM1. Due by 6/6 11:59pm.

> ### Learning Outcomes

> This module directly contributes to the following highlighted courses outcomes.

> 1. Describe the basic concepts in system development life cycle and project management
> 2. Explain the best-in-practice enterprise IT service management framework such as Information Technology Infrastructure Library (ITIL)
> 3. Critically analyze and evaluate an IT service organization using a service management framework
> 4. Formulate appropriate service level agreements
> After this module, student will be able to:

> 1. Define ITIL and its goal.
> 2. Discuss who uses ITIL and benefits of ITIL.
> 3. Define the key concepts in the ITIL such as service, service management, processes, functions, assets, capacity and roles.
> 4. Describe ITIL life cycle and the functionality of its main components.