> # LM4 Service Design Study Guide

> ### Overview

> > In this couple of weeks, service design of the ITIL life cycle is covered.

> ### To Do List

> > - Study LM4. Go through the learning material and use the Powerpoint slides as the guide.
> > - Quiz 3 - covers LM 4 - due by (to be determined).
> > - Team Project - We will kick off our team project this week. Check out the Team project folder for detailed instructions.

> ### Learning Outcomes

> This module directly contributes to the following highlighted courses outcomes.

> 1. Discuss the primary objectives of the IT service delivery function.
> 2. Provide a detailed description of the Information Technology Infrastructure Library (ITIL)
> 3. Critically evaluate the suitability of ITIL in a given situation
> 4. Formulate appropriate service level agreements
> 5. Analyze to what extent a given IT service organization has implemented the various ITIL disciplines, and recommend ways in which the organization may be able to improve its IT Services

> After this module, student will be able to:

> > - Discuss the purpose of service design
> > - Describe the value of service design to the business
> > - Explain the following concept of service design: Value of proper design, 4 P’s of Service Design, Service Design Package, 5 Aspects of Design, Service Portfolio.
> > - Discuss the purpose, goals, objectives, and scope of following design processes: Service Level Management, service Catalog Management, Availability Management, Capacity Management, Information Security Management, Supplier Management, IT Service continuity Management, Design Coordination.