> # Team Project

> ### Overview

> > In this term long project, students work in teams to go through whole life cycle of the IT service management, from service strategy, service design to service assessment.

> ### To Do List

> 1. Complete all required project deliverables.

> ### Learning Outcomes

> This module directly contributes to the following highlighted courses outcomes.

> 1. Discuss the primary objectives of the IT service delivery function.
> 2. Provide a detailed description of the Information Technology Infrastructure Library (ITIL)
> 3. Critically evaluate the suitability of ITIL in a given situation
> 4. Formulate appropriate service level agreements
> 5. Analyze to what extent a given IT service organization has implemented the various ITIL disciplines, and recommend ways in which the organization may be able to improve its IT Services

> After complete this module, you'll be able to:

> - Complete the whole life cycle of the IT service delivery, from service strategy to service assessment.